Black Jet Limo Company - Terms & Cancellation Policy

1. Cancellation Policy

For standard airport transfers and point-to-point services, cancellations must be made at least 24 hours prior to the scheduled pickup time to qualify for a full refund. Cancellations made less than 24 hours in advance will be subject to a full charge of the base fare. Hourly charters require a 48-hour notice for cancellation without penalty.

2. Wait Time & Grace Periods

Standard Pickups: A 15-minute complimentary grace period is provided from the scheduled pickup time. Once the grace period has elapsed, waiting time will be billed at the standard hourly rate of the premium SUV in 15-minute increments.

O'Hare (ORD) & Midway (MDW) Arrivals: We monitor all commercial flights. A 45-minute grace period is granted for domestic arrivals, and a 60-minute grace period is provided for international arrivals, starting from the official gate arrival time.

3. No-Show Policy

A reservation is considered a "No-Show" if the passenger cannot be located and fails to contact dispatch or the chauffeur within 30 minutes of the scheduled pickup time (or after the airport grace period expires). No-shows are charged the full rate of the scheduled trip, including any incurred wait time. Please call us immediately if you cannot locate your chauffeur.

4. Cleaning & Damage Fees

The client assumes full financial liability for any damage to the vehicle caused by them or any members of their party during the duration of the service. A minimum detailing fee of $250 will be assessed for excessive messes, spills, or bodily fluids.

5. Passenger Conduct

Smoking and vaping are strictly prohibited inside the vehicle. The consumption of alcohol by minors is illegal and strictly forbidden. The chauffeur reserves the right to terminate the ride immediately, without a refund, if there is blatant indiscretion, illegal activity, or unsafe behavior on the part of the passenger(s). Vehicles cannot be loaded beyond their legal seating capacity.

6. Unforeseen Delays

Black Jet Limo Company is not liable in the event of mechanical breakdown, severe winter weather conditions (e.g., unplowed roads, ice), or severe traffic delays that are beyond our control.